Return & Exchange Policy
We want you to be completely happy with your purchase. If something isn't right, our return and exchange process is simple and hassle-free.
Quick Overview
At Casoodo, your satisfaction is our top priority. We want you to shop with complete confidence. If your purchase isn't right for any reason, we're here to make it simple.
1. Returns
We accept returns for both defective and non-defective products:
Defective & Damaged Items
If your order arrives damaged, defective, or incorrect, we provide a 100% free return with a prepaid shipping label.
Change of Mind
Changed your mind or ordered the wrong item? No problem. You can return it within 30 days for a full refund of the item price.
2. Exchanges
Yes, we accept exchanges. If you'd like a different size, colour, or model:
- Contact us within 30 days of receiving your delivery.
- Use the return label included in your package to send the original item back.
- Once received, your replacement will be dispatched right away.
3. 30-Day Return Window
You have 30 calendar days from the date of delivery to return or exchange your item.
Your item should be:
- In new, unused condition with original tags and packaging where possible.
- Accompanied by proof of purchase (order number or confirmation email).
- Free from post-delivery damage caused after receipt.
4. How to Return
All returns are handled by mail. Here's how it works:
- Contact us at contact@casoodo.com or call +44 20 7737 0242 (UK) / +1 318 657 4299 (US).
- Use the return label included in your original package, or we'll email you a replacement if needed.
- Ship it back securely. For defective items, return postage is on us. For change-of-mind returns, return postage is your responsibility.
- Get your refund. Once inspected, your refund is processed within 5 business days.
5. No Restocking Fee
We do not charge any restocking, handling, or processing fees. You receive 100% of the purchased item price back.
6. Refund Processing
Refunds are credited to your original payment method (Visa, MasterCard, PayPal, Apple Pay, etc.).
- Inspection: 1–2 business days after we receive your return.
- Refund issued: Within 5 business days of approval.
7. Marketplace Seller Items
Products from our verified marketplace partners follow the exact same 30-day return policy. All returns are shipped to our central warehouse for inspection, so the experience is consistent regardless of the seller.
8. Need Help?
Our team is here to assist you with any return or exchange:
Our Promise
We stand behind every product we sell. If something isn't right with your order, we'll listen, help, and make it right as quickly as possible.
