Return & Exchange Policy
We want you to be completely happy with your purchase. If something isn't right, our return and exchange process is simple and hassle-free.
Quick Overview
At Casoodo, your satisfaction is our top priority. We want you to shop with complete confidence. If your purchase isn't right for any reason, we're here to make it simple.
1. Returns
We accept returns for both defective and non-defective products:
Defective & Damaged Items
If your order arrives damaged, defective, or incorrect, we provide a 100% free return with a prepaid shipping label.
Change of Mind
Changed your mind or ordered the wrong item? You can return it within 30 days using the free return label included in the package.
2. Exchanges
Yes, we accept exchanges. If you'd like a different size, colour, or model:
- Contact us within 30 days of receiving your delivery.
- Use the return label included in your package to send the original item back.
- Once received, your replacement will be dispatched right away.
3. 30-Day Return Window
You have 30 calendar days from the date of delivery to return or exchange your item.
Your item should be:
- New or slightly used, with original tags and packaging where possible.
- Accompanied by proof of purchase (order number or confirmation email).
- Free from post-delivery damage caused after receipt.
4. How to Return
All returns are handled by mail. Here's how it works:
- Contact us at contact@casoodo.com or call +44 20 7737 0242.
- Use the return label included in your original package, or we'll email you a replacement if needed.
- Ship it back securely using the return label included in the package. Return shipping is free for both defective and non-defective products.
- Get your refund. Once inspected, your refund is processed within 5 business days.
5. No Restocking Fee
We do not charge any restocking, handling, or processing fees. You receive 100% of the purchased item price back.
6. Refund Processing
Refunds are credited to the original payment method used for the order.
- Inspection: 1–2 business days after we receive your return.
- Refund issued: Within 5 business days of approval.
7. Policy Coverage
This 30-day policy applies to eligible products purchased directly through Casoodo.com. Contact support before mailing a return so the order can be matched to the correct return instructions.
8. Need Help?
Our team is here to assist you with any return or exchange:
Our Promise
We stand behind every product we sell. If something isn't right with your order, we'll listen, help, and make it right as quickly as possible.
Business locations
Casoodo is a registered business in the United Kingdom, with all fulfillment operations located in the United States.
Modesto, CA 95357
USA
London SE24 0EA
United Kingdom
Contact support before sending a return to ensure it goes to the correct fulfillment center.
